What is your return policy?
How do I make an exchange?
We are happy to help you make an exchange as long as the item is in unused condition and its original packaging is intact. *If you are outside of the US, please refer to our international policy.
If you would like to exchange a defective item, please contact us.
We offer a 30-day limited warranty for all Agoz products. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product.
We cannot guarantee that the exact style or product for claim will be in stock at the time that your warranty claim is processed, but we wouldn't want you to be left empty handed! In this case, we will offer store credit rather than a replacement. The store credit does not expire and will be valid for any product found at www.agoztech.com.
Agoztech will not be liable for any damages that may result from the use of any Agoz product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.
Agoztech allows one (1) warranty claim per purchased product if said product is within our 30-day refund exchange policy.
*Photos help a lot! If you submit a warranty claim, please include a photo or two of the item so we can better understand the issue.
STILL HAVE ANY QUESTIONS?
Customs & VAT
Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices.
International Returns & Exchanges
If you are outside of the US and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
To start an international return fill out the form below, we will reach you out soon.
*We cannot accept international exchanges at this time.
We are open Monday through Friday, 8 am - 5 pm EST. Don’t worry, we care about every customer and will get back to you ASAP!
Please fill in the form below to send us an email.